Avery Collins

Operations Design Lead

New York, NY, USA+1 212 555 0148avery.collins@brightlane.colinkedin.com/in/avery-collins

Summary

Operations design lead turning service problems into clear systems, practical workflows, and measurable delivery improvements.

Work Experience

Brightlane Studio

Operations Design Lead

Jan 2022 - Present

New York, NY, USA

Redesigned onboarding and fulfillment workflows for enterprise client teams.

Major achievements:

Reduced handoff delays by 28% through clearer service maps and ownership rules.
Built reporting rituals that improved weekly delivery visibility for executives.

Harbor & Finch

Service Operations Manager

Mar 2018 - Dec 2021

Chicago, IL, USA

Managed cross-functional launch processes across product, support, and finance.

Major achievements:

Created playbooks that helped regional teams resolve priority issues faster.
Improved customer response quality by coaching coordinators on root-cause notes.

Education

New York University

MBA, Service Innovation

2016 - 2018

New York, NY, USA

Boston University

B.A. Business Analytics

2011 - 2015

Boston, MA, USA

Languages

English

Native proficiency

Spanish

Professional working proficiency

French

Conversational proficiency

Personal Skills

Stakeholder alignment

Workshop facilitation

Decision framing

Team coaching

Process storytelling

Computer Skills

Airtable

Figma

Notion

Tableau

Excel

References

Maya Chen

VP Operations

+1 212 555 0198

maya.chen@brightlane.co

Jon Ellis

Director, Client Systems

+1 773 555 0185

jon.ellis@harborfinch.com

1Personal Information

2Professional Summary

SPersonal Skills

CComputer Skills

LLanguages

4Education

5Work Experience

RReferences