Maya Richardson

Operations Manager

+1 415 555 0198128 Valencia St, San Francisco, CAmaya.richardson@coastlineops.com

About Me

Operations manager with a steady record of improving client delivery, team coordination, and internal workflow. Known for turning busy service environments into clear routines, practical dashboards, and calmer customer experiences.

Education

2017 - 2019

University of California, Berkeley

Master of Business Administration

Berkeley, CA

2011 - 2015

San Francisco State University

Bachelor of Science in Business Management

San Francisco, CA

Experience

2023 - Now

Coastline Studio

San Francisco, CA

Client Operations Manager

Led onboarding, service planning, and monthly review rhythms for a 42-account client portfolio.
Built delivery dashboards that helped managers spot delayed work and rebalance team capacity earlier.

2020 - 2023

Liora & Co.

Oakland, CA

Service Delivery Lead

Coordinated account support, vendor timelines, and internal handoffs for regional hospitality clients.
Introduced response templates and status notes that improved customer follow-up consistency.

2016 - 2020

BrightPath Labs

San Jose, CA

Operations Coordinator

Tracked budgets, supplier updates, and project milestones for cross-functional operations teams.
Prepared weekly reporting packets for leadership and kept process documentation current.

Skills

Leadership
Workflow design
Vendor coordination
Client service
Analytics
Team mentoring
Budget tracking
Process improvement

Languages

English
Spanish
French
Hindi

1Personal Information

2About Me

3Skills

4Languages

5Education

6Experience